Refund and Returns Policy - X Factor Engines

Returns

Thank you for shopping at X Factors Engines. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Initiating a Return

To initiate a return, please contact our customer support team at info@xfactorengines.com within 30 days of receiving your purchase. Please provide your order number and details about the product you would like to return.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Credit Card Payments: Refunds may take 5 business days to be reflected in your account, depending on your card issuer’s policies.
Other Payment Methods: Refund processing times may vary.

Exchanges

If you would like to exchange an item for a different one, please contact our customer support team. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.